Shipping & Return Policy
Shipping & Return Policy
Shipment processing time
Please allow 1-2 business days for orders to ship from our Dallas, Texas fulfillment facility.
United States shipping rates and delivery estimates
- Orders $50.00 and over - FREE, 3 day delivery
- Orders under $50.00, up to 5 lb - $7.95 to $13.95, 3-5 business days
- Orders 5.01 lb and over - $16.95, 1-2 business days
Your exact shipping cost is calculated and shown at checkout before you pay. We do not offer expedited or overnight shipping.
International shipping
We ship to Canada and Mexico by Economy International at $19.95, with delivery in 6-10 business days. Customers are responsible for any customs duties, taxes or import fees. We do not ship to other countries at this time.
P.O. boxes and APO/FPO addresses
We ship to addresses within the United States, U.S. territories, and APO/FPO/DPO addresses.
Shipment confirmation and order tracking
You will receive a shipment confirmation email containing your tracking number once your order has shipped. Tracking becomes active within 24 hours.
Full details are on our Shipping Policy page.
Returns
If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition within 30 days of receipt and we will gladly provide a refund, replacement, or an exchange. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All return postage costs are at the responsibility of the customer. We do not issue any return postage. Use link below to start your refund
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late Refunds
If you haven’t received a refund after 5 business days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at service@justifiedlaboratories.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@justifiedlaboratories.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.